Work Experience

• Logi Analytics

  McLean, VA

  UX/UI Designer 01 Jan 2014 – Present

  End-to-end product development. Learning, designing, building, testing, repeat.

  Designed user interfaces:

  • Designed at Sketch level with whiteboards and directed stakeholder conversation
  • Designed at Wireframe level with Balsamiq and Powerpoint and Keynote
  • Designed at Mockup level with Sketch and Illustrator
  • Designed at Prototype level with Axure RP and HTML/CSS/JS frameworks

  Established best practices:

  • Utilized psychology background to ensure Gestalt visual structure and information architecture paradigms are satisfied
  • Utilized design background to ensure color relationships and typography hierarchy are intuitive
  • Utilized web-native background to ensure content strategy needs and platform expectations are met

  Managed product and feature development:

  • Engaged with product managers in Agile methodology
  • Wrote epics as feature plans to capture stakeholder wishes and satisfy user needs
  • Broke epics into user stories to explain complex interactions and functionality to the smallest level
  • Managed day-to-day decision-making in a hands-on fashion by sitting among developers answering detail-oriented questions and producing assets on-the-fly where needed

  Built front-end architectures from scratch:

  • Created LESS framework to allow easy customer theme customization
  • Created AngularJS directive templates to simplify document structure and make other developers’ lives easier

  Designed and analyzed user tests to validate product directions:

  • Gathered participants in a user community database
  • Screened participants using UserTesting.com to pluck quality testers from millions of less-qualified applicants
  • Designed tests from an experimental psychology background, particularly using the HEART framework
  • Analyzed user tests by listening to talk-aloud feedback and watching for tiny subconscious actions to confirm or reshape hypotheses
  • Reported user test findings in slide decks and videos to capture major takeaways, anywhere from a developer or executive level of detail

  Elicited product needs through user research:

  • Discovered user intentions through the “Job-to-be-Done” methodology during requirements gathering
  • Discovered stakeholder intentions through interviews and competitive analysis
  • Connected the dots with persona development to satisfy goals and motivations while avoiding specific frustrations

• Logi Analytics

  McLean, VA

  Web App Developer 03 Dec 2012 – 31 Dec 2013

  Developed business intelligence web applications:

  • Created and customized Logi Info web apps with HTML5, CSS, JavaScript, PHP
  • Embedded and customized modern frameworks like Bootstrap, SugarCRM, RaphaelJS
  • Created and maintained demo assets to highlight platform strengths
  • Created and demonstrated proof-of-concept BI apps for prospective clients

  Supported other Pre-Sales Engineering team members:

  • Demonstrated software on sales calls
  • Impressed technical prospects at trade shows
  • Managed servers and databases to enhance domain understanding

  Designed and developed enhancements to Logi Ad Hoc:

  • “Loaned” to Product team to re-skin aging product CSS to modern visual style
  • Enhanced functionality as scope allowed with UX design “finishing touches”
  • Improved graphic design layout and images

• Metron Aviation

  Dulles, VA

  Human Factors Analyst 10 Jan 2010 – 15 Nov 2012

  Led product teams to solve design problems:

  • Developed requirements and translated them into information architectures and UI designs
  • Created diagrams in Omnigraffle and Visio
  • Created wireframes in Balsamiq and Powerpoint
  • Created mockups in Adobe CS
  • Created prototypes in Axure RP

  Supported software development with research in constrained environment:

  • Evaluated usability through contextual inquiry and research in experimental (e.g. FAA Tech Center) and operational facilities (e.g. Delta Airlines air traffic operations floor)
  • Produced UX expert reviews to avoid wasted re-work and unify interface
  • Designed software architecture and database/systems artifacts with Visio, Enterprise Architect

  Contributed in-house:

  • Designed and developed custom Excel analytical tools, including writing VBA to automate workflows
  • Presented brown-bag seminar (“Usability 101”) to educate and evangelize to the company
  • Represented UX/UI “front-end” in volunteer process-improvement Software Community of Practice
  • Completed training in Capability Maturity Model Integration (CMMI) V1.2 (July 2010)
  • Implemented CMMI processes across our growing business with “nimble, creative, effective” vision

  Lee, B. M., Feigh, K., Lard, J., & Jones, P. (2010, November). En-route fuel optimization algorithm user interface design. Paper presented at the annual International Conference on Human-Computer Interaction in Aerospace, Cape Canaveral, FL.

• Freelance

  Arlington, VA

  Hardware and software design of a home medical device for an early-stage startup

  • Assess unique needs to accommodate elderly and disabled user population
  • Conceptualizing health communications and medical delivery product, driven by behavioral psychology
  • Created UI wireframes of potential software prototypes
  • Created CAD diagrams of potential hardware prototypes
  • Consulted with founder on product requirements and production processes

  IT support and tech environment setup for a small business

  • Consulting, troubleshooting, repairing, recommending, and installing hardware/software
  • Training users on new/improved functionality

  Side projects

  • UX design experiments
  • Front-end development research and prototypes